Siqueira, Jose Ribamar; Peña-García, Nathalie; Horst, … - In: Journal of open innovation : technology, market, and … 7 (2021) 2, pp. 1-23
Firm-employee relationships are a prerequisite for customer-firm relationships and, consequently, to organizational success. The development of such relationships can be particularly challenging for retailers because of the complexity of the service component inherent to the environment in which...