The paper aims at estimating the innovation impact of the vertical integration of knowledge intensive business services (KIBS) into manufacturing. Referring to the vertically integrated sectors of an economy allows innovative knowledge, which is transferred directly and indirectly from KIBS to...

The rise of knowledge-intensive business services (KIBS) may be considered as one of the decisive trends of economic evolution of industrialised countries in recent decades. This paper uses the concept of vertical integrated sectors and the subsystem approach to input-output matrix analysis to...

Between 1981 and 2001 Italy became a services-oriented economy. The loss of jobs in manufacturing was less pronounced in Italy’s organized industrial districts than in the rest of the country. The branches of manufacturing that typify the districts outperformed the others in terms of...

With increasing competition among hotels, managing employees seems to be important issue in delivering services to customers effectively. This issue also affects the firms’ outcomes and incomes. Thus, hotels as a service providing firms must be able to man age the emotions of employees in...

This study was commissioned by the European Commission, Directorate General "Enterprise and Industry" and was completed at the end of 2005. The objective was to investigate the impact of the accession of new member states on the intra-European division of labour and on global competitiveness in...

The rise of knowledge-intensive business services (KIBS) may be considered as one of the decisive trends of economic evolution of industrialised countries in recent decades. This paper uses the concept of vertical integrated sectors and the subsystem approach to input-output matrix analysis to...

The purpose of this paper is to propose a service development process that is adapted to manufacturing companies and to discuss its implication for companies with a focus on product development and product sales. This paper looks at new service development (NSD) literature and argues for design...

Die Bedeutung des Servicegeschäfts der Industrieunternehmen nimmt zu und die Unternehmen wollen sich mit ihrem Serviceangebot differenzieren und Erlösmöglichkeiten ausschöpfen. Die Umsetzung gelingt den Unternehmen oft nur mittelmäßig. Dieser Artikel zeigt, mit welchen Maßnahmen...

Management Tools sind Werkzeuge, um Managemententscheidungen vorzubereiten und zu unterstützen. Sie sind standardisiert, setzen bestimmte Fähigkeiten zur Anwendung voraus und werden häufig von Unternehmensberatungen angeboten.