The impact of multi-channel technology-enabled digital goods on the sales of the physical counterpart faces uncertainty in the electronic commerce domain. We address the issue empirically by identifying the effect of the availability of digitally-delivered movies on physical DVD movie sales....

RFID-based technology for identification and tracking has potential to cut costs and provide strategic information for real-time decision support. To be useful, the generated data must be linked and distributed through the enterprise and the supply chain. We cannot achieve this kind of...

Market segmentation is inherently a multicriterion problem even though it has often been modeled as a single-criterion problem in the traditional marketing literature and in practice. This paper discusses the multicriterion nature of market segmentation and develops a new mathematical model that...