Problem definition: Many outpatient care providers offer virtual service that patients can access via televisits. Televisits allow patients to wait to be seen in the location of their choice, protected from exposure to ill patients and without going through the trouble of physical travel. There...

Problem definition: Multi-stage service is common in healthcare. One widely adopted approach to manage patient visits in multi-stage service is to provide patients with visit itineraries, which specify individualized appointment time for each patient at each service stage. We study how to design...

This paper explores the performance of Chinese small and medium sized enterprises (SMEs) on Business-to-Business (B2B) electronic marketplaces (EMs). Based on a content analysis of 155 cases of high performing online Chinese vendors, this paper explains the success of SME online B2B vendors...

Purpose – Despite the growing popularity of internet based social media on e-commerce platforms, systematic examination of the emerging phenomenon is scarce. This paper aims to study whether online retailers ' social activity on e-commerce platforms improves their business performance, and if...

Purpose – The objective of this paper is to identify and measure the perceived importance of barriers in the SME community to the adoption of internet business procurement and supply chain solutions. Design/methodology/approach – This was a telephone survey of a sample of 173 Canadian small...