The aim of this paper is to assess the service quality of Dhaka Electric Supply Company Limited’s (DESCO) online bill payment system using extended SERVQUAL model termed as SERVQUAL-Butterfly Model that integrates customer expectation and perception of actual service quality, customer...

Garment industry can be considered as the sprinter of the economy in Bangladesh for its significant contribution to the economy. Demand for Bangladeshi garments products are increasing so are the competitions. The garment industry, to keep pace with the increasing competition, needs to adopt...

The rampant of e-commerce has led many manufacturer and suppliers to launch a direct channel over internet beyond the traditional indirect channel. This indulgence has bring about chaos among the channel members in terms of false competition, mistrust, lost sales and eventually decreased channel...

Banking and financial sectors all around the world have embraced ICT to facilitate their customers with efficient services and innovative products through multi-channel. The central engine that runs the core operations of the banking and financial institution is the Core Banking Software (CBS)....

The progress of Mobile Banking (M-banking) is unsatisfactory in terms of achieving a key objective, i.e. to reach the inaccessible unbanked customers at an affordable cost for financial inclusion. We identify the causes to this problem through the investigating the factors affecting the adoption...