Within the emerging context of using interactive conversational agents (CAs) to persuade and activate individuals’ behavior changes, it is important to understand how to design CAs to engage in effective communication and generate positive social response. Drawing upon the social response...

Recent technological advancements promise new potentials for the use of therapeutic conversational agents (CAs) to deliver mental health interventions. However, both researchers and practitioners face challenges in anthropomorphizing therapeutic CAs for more human-like interactions while...

The internationalization of Web sites requires Web designers to provide effective navigation experience for users from diverse cultural backgrounds. This research investigates the effect of cultural cognitive style on user perception of Web site structure characteristics and performance on the...

Purpose: Drawing on social identification theory, this research aims to explore an important mechanism – patients’ perceived empathy from a hospital, which is defined as caring, individualized attention provided by the hospital – that explains how service quality influences patients’...

Purpose: This study explores the impact of owner chief executive officers' (CEO) narcissism on the exporting small to medium-sized enterprises' (SMEs) decision-making on the international market expansion speed after their initial entry. Specifically, the authors use the...