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The impact of culture on relationship marketing in international services : a target group-specific analysis in the context of banking services
Schumann, Jan H.; Schumann, Jan Hendrik - 2009 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003868232
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Remote Services - Herausforderungen der Erbringung fernerbrachter Dienstleistungen
Wangenheim, Florian von; Holtbrügge, Dirk; … - In: Technologie und Dienstleistung : Innovationen in …, (pp. 485-494). 2008
Persistent link: https://www.econbiz.de/10003762890
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Mass-customised products : are they bought for uniqueness or to overcome problems with standard products?
Michel, Stefan; Kreuzer, Michael; Kühn, Richard; … - In: Journal of customer behaviour 8 (2009) 4, pp. 307-327
Persistent link: https://www.econbiz.de/10003916596
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Remote Services : Wege für den Export wissensintensiver Dienstleistungen
Schumann, Jan Hendrik; Betzler, Dennis; Nusswald, Martin; … - In: Export und Internationalisierung wissensintensiver …, (pp. 77-104). 2010
Persistent link: https://www.econbiz.de/10003955748
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Drivers of trust in relational service exchange : understanding the importance of cross-cultural differences
Schumann, Jan Hendrik; Wangenheim, Florian von; … - In: Journal of service research : JSR 13 (2010) 4, pp. 453-468
Persistent link: https://www.econbiz.de/10008736062
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Ferngesteuerte Dienstleistungen : betriebswirtschaftliche Spezifika, Terminologie und Herausforderungen für das Management
Wünderlich, Nancy V.; Schumann, Jan Hendrik; … - In: Remote Services : neue Formen der Internationalisierung …, (pp. 3-26). 2007
Persistent link: https://www.econbiz.de/10003495721
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Interkulturelle Problemfelder beim Offshoring von IT-Dienstleistungen nach China und Indien sowie Lösungsansätze aus der Unternehmenspraxis
Hammes, Daniel; Schumann, Jan Hendrik; Steinbach, Andreas; … - In: Remote Services : neue Formen der Internationalisierung …, (pp. 67-88). 2007
Persistent link: https://www.econbiz.de/10003495739
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Cross-cultural differences in the effect of received word-of-mouth referral in relational service exchange
Schumann, Jan Hendrik; Wangenheim, Florian von; … - In: Journal of international marketing 18 (2010) 3, pp. 62-80
Persistent link: https://www.econbiz.de/10008657427
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Service locus of control and customer coproduction : the role of prior service experience and organizational socialization
Büttgen, Marion; Schumann, Jan Hendrik; Ates, Zelal - In: Journal of service research : JSR 15 (2012) 2, pp. 166-181
Persistent link: https://www.econbiz.de/10009548673
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Culture's impact on customer motivation to engage in professional service enactments
Schumann, Jan Hendrik; Wünderlich, Nancy V.; Zimmer, Marcus - In: Schmalenbach business review : sbr 64 (2012) 2, pp. 141-165
Persistent link: https://www.econbiz.de/10009531968