Purpose: The aim of this study is to examine the quality of hospital services as perceived by patients in terms of … patient satisfaction with services. Design/Methodology/Approach: A conceptual framework of quality of hospital services … conducted in a public regional hospital. Findings: Five (5) quality dimensions (5Qs) have found having a significant impact on …

-- Chapter 4: Managerial Skills and Competencies -- Chapter 5: Leadership -- Chapter 6: Human Resources Management -- Chapter 7 … topics such general management, leadership, education and training, skills and competencies, crisis management, and managing … people-centric management and leadership style while at the same time maintain operational efficiency. A unique book in terms …

intentions. It has been proven that leadership plays an extremely important role in the smooth running of this hospital unit. …This research aimed to study the effect of leadership (transformational and transactional) on turnover intentions and …, it was hypothesized that: (1) leadership has a negative and significant association with turnover intentions; (2 …