Mainstreaming the gender perspective in national statistical systems makes it possible to produce information that reflects the circumstances of women and men in all their diversity, and thus to shed light on inequalities in different aspects of life. The Regional Gender Agenda recognizes the...

Despite the growth in CRM installations, e-CRM projects still have a significant failure rate, even after substantial investments in CRM technology. High rates of failure mean that the current requirements for developing and designing CRM need to be analysed. It's not enough to just look at data...