Developing new technologies pose challenges for modern organizations, including service organizations. The main goal of the article was to present the results of exploration of the passenger car repair process using the Celonis Snap program in the example of an authorized service station....

Developing new technologies pose challenges for modern organizations, including service organizations. The main goal of the article was to present the results of exploration of the passenger car repair process using the Celonis Snap program in the example of an authorized service station....

Variance in business process execution can be the result of several situations, such as disconnection between documented models and business operations, workarounds in spite of process execution engines, dynamic change and exception handling, flexible and ad-hoc approaches, and collaborative...