Accurately measuring the causal effects of business process interventions is crucial for effective process improvement and evidence-based decision-making. When randomized controlled trials are not feasible, organizations can resort to event logs that capture process execution to conduct...

Artful business processes are informal processes typically carried out by those people whose work is mental rather than physical (managers, professors, researchers, etc.), the so called "knowledge workers". In this paper we outline how to automatically build, on top of a collection of e-mail...

Artful processes are informal processes typically carried out by those people whose work is mental rather than physical (managers, professors, researchers, engineers, etc.), the so called “knowledge workers”. MAILOFMINE is a tool, the aim of which is to automatically build, on top of a...

Purpose – Process mining is a research area used to discover, monitor and improve real business processes by extracting knowledge from event logs available in process-aware information systems. The purpose of this paper is to evaluate the application of artificial neural networks (ANNs) and...

Purpose – The purpose of this paper is to integrate business process management (BPM) and accounting on a conceptual level in order to account for the economic implications of process-state changes in process design-time and process run-time. Design/methodology/approach – The paper adopts a...

Purpose – A major problem of operational control in the services industry is the integration of customers in the delivery process. The aim of this paper is to develop a method that allows service companies to evaluate the impact of customer integration on operational control in service...