1. Products and quality: what is the situation?: -- Future trends: population growth and 'taste' -- An example of quality improvement -- Beyond manufacturing quality -- Global competition -- onward. Includes bibliographical references and index. -- 2. Problems in increasing product quality:...

Quality management is an important aspect in all kinds of businesses - manufacturing or service. Idea generation plays a pivotal role in managing quality in organizations. It is the new and innovative ideas which can help corporations to survive in the turbulent business environment. Research in...