Digital technology applied to banking and financial transactions or e-finance in general has made financial services more widely available and affordable to consumers. And with appropriate and affordable technologies and applications, the financially excluded and the unserved can participate in...

The question of how retail banks adapt to a changing market place that is driven by disruptive Fintech firms is increasingly becoming important. This is especially critical in East Africa where banks have traditionally had limited presence. This paper examines the impact of digital technologies...

This Element examines the role of mobile banking in accessing public services in Bangladesh. It also identifies the key influencing factors and challenges in accessing public services through mobile banking and suggests policy measures to overcome these challenges. Based on a survey of 300...

In the current competitive scenario, the banking industry must contend with multiple challenges tied to regulations, legacy systems, disruptive models/technologies, new competitors, and a restive customer base, while simultaneously pursuing new strategies for sustainable growth. Banking...

Proliferation of Information Systems and Computer Technology (ISCTs) has led to the change on how payments are made worldwide. This paper will attempt to examine the adoption and usage of plastic money. Further, it will also analyse the factors influencing the adoption and choice of a particular...