Giritli Nygren, Katarina; Axelsson, Karin; Melin, Ulf - In: International Journal of Public Sector Management 26 (2013) 6, pp. 455-468
Purpose – The purpose of this paper is to discuss the consequences of citizens' increased use of public e‐services for agency employees' work situation. Design/methodology/approach – In order to accomplish the purpose of the paper the authors focus on the way in which the increased use of...