The purpose of this study is to ascertain the differences in the attitude to innovativeness between bureaucratic and non-bureaucratic hotel organisations. We defined as bureaucratic the organisations establishing standards. For this purpose we first defined basic terminology such as hotel...

Based on the assumption that location is especially relevant in the lodging industry, we exploit a dataset of Spanish hotels to examine the relationship between spatial competition and retail price level and dispersion. Our results support the hypothesis that a greater density of competitors...

This paper describes the development of the organisational gap model for hotel management. It descries a management measurement instrument that helps to assess the 3 organizational service gaps that are preconditions for delivering service quality (the positioning gap, specification gap and...

Automatically when we talk about tourism, tourism industry and hospitality industry we refer to the term also increasingly mentioned. Through this work we describe the hotel, restaurant business and other travel related activity services, which since 2008 have been continuously developed and...

The hotel industry rhythms appear as a hindrance to staff loyalty and female careers development. However, two hotel networks of the Accor group, Etap Hotel and Formule 1 stand out from this general pattern with a presence of female managers (38% of managers). This case incites to wonder about...

The paper analyses the hotel service-performance process in Bulgarian hotels, which is based on the results of the research about tourists’ opinion on basic moments in service process. One of the most important characteristics of hotel industry is the leading role of the human factor in...

The size of modern tourism becomes increasingly important; a particular problem facing the tourism industry is providing for tourists higher-quality services. For a customer to return the same hotel, you need equipment and qualified personnel. This paper aims to present modern technologies with...

Tourism is one of the components that has experienced the highest rising both nationally and internationally. Within this field of activity, the hotel industry is one of the most representative and dynamic elements, generated by the relation with environment through the products and services...

While considering differentiated products for purchasing decisions, it is costly for consumers to obtain the necessary information to weigh the various alternatives. The vast amount of information available online has revolutionized the way firms present consumers with product options....

The hotel industry shows a wide dispersion of productive efficiency. The paper tries to isolate the exogenous determinants of the observedproductivity levels from factors related to corporate management. Among the exogenous determinants, demand conditions and the varying degree of attractiveness...