Industry, academic, and government experts present a roadmap for radical change in how we govern. Learnings and recommendations point the way forward for governments in an age where standing still and doing nothing equates failure

This public governance review of Mexico examines the regulatory framework in Mexico, explains how e-government could be used to find new approaches to old challenges, and looks at the challenge of professionalising public servants in Mexico.

Information and communication technology (ICT) offers an array of tools that can be used to help government services become more agile, responsive, seamless and accountable. This book looks at new thinking and practice in OECD countries in five different areas: Making electronic services more...