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Beratungsqualität in Finanzdienstleistungen
Evers, Jan; Reifner, Udo; Krüger, Ulrich - 2000 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001490334
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Improving bank's customer service on the basis of quality management tools
Novokreshchenova, O. A.; Novokreshchenova, N. A.; … - In: European research studies 19 (2016) 3B, pp. 19-38
Persistent link: https://www.econbiz.de/10012009413
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A study on chatbots in the Indian banking sector
Rani, Reena; Kanda, James; Chanchal; Vij, Taranjit Singh - In: Contemporary studies of risks in emerging technology, part A, (pp. 35-47). 2023
Persistent link: https://www.econbiz.de/10014327396
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Impact of COVID-19 in Albania - How Will Banks Change the Way They Operate Now? Focus on Customer Service Channels
Kuqja, Klementina - 2020
service will help bank operations to adapt the new normality and to suggest innovative operative solutions on the banking …
Persistent link: https://www.econbiz.de/10014090186
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Customer service quality perception of technology-based banking services : an empirical study on selected private sector banks operating in India
Mittal, Anil; Kumar, Rajeev - In: Praj̄nȧn : journal of social and management sciences 44 (2016) 4, pp. 367-386
Persistent link: https://www.econbiz.de/10011490069
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Effects of service quality and customer satisfaction on loyalty of bank customers
Supriyanto, Achmad; Wiyono, Bambang Budi; Burhanuddin, … - In: Cogent business & management 8 (2021) 1, pp. 1-17
Service quality and customer satisfaction are parts of factors that influence customer loyalty to bank services. Both … influenced their loyalty to the bank; and (3) examine simultaneous effects of service quality and customer satisfaction on … customer loyalty. This study used a survey research design, and respondents were selected purposively from a population of Bank …
Persistent link: https://www.econbiz.de/10012643064
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Customers Services' Assessment in Banks
Mohd Ali, Badruldeen - 2020
that customers are not going to shift into other banks. Therefore, a bank has to understand the needs and wants of …
Persistent link: https://www.econbiz.de/10012828396
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Comparative study of customer satisfaction in public and private sector banks in India (a case study of Meerut region of U. P.)
Gupta, Vijay Prakash; Agarwal, P. K. - In: Global journal of business management : GJBM 7 (2013) 1, pp. 15-26
Persistent link: https://www.econbiz.de/10010189434
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Service delivery by banks in rural areas : (a comparative study of selected banks in Karimnagar District)
Hari Prasad, E. - 2018
Persistent link: https://www.econbiz.de/10012051537