Information Communication and Computation Technology (ICCT) also called as Digital Technology and is considered as a general purpose universal technology due to its ability to solve many problems in the human society related to basic needs, advanced wants, and dreamy desires. In this chapter,...

Information Communication and Computation Technology (ICCT) is considered as a general purpose universal technology due to its ability to address many problems in the human society related to basic needs, advanced wants, and dreamy desires. In this chapter, initially, various quality attributes...

Introduction -- Defining services -- The service economy -- Digital services -- Services for public interest -- The politics of service design -- Designing for services -- Getting started in the service design process -- Research and analysis -- Generating service design concepts -- Prototyping,...