Negli ultimi anni, nei musei si è progressivamente affermato un approccio manageriale maggiormente market-oriented. In questo contesto, l’analisi della soddisfazione dei visitatori è diventata un’attività di fondamentale importanza. L’obiettivo di questo lavoro è capire se le emozioni...

<i> La time-based competitive knowledge nello sviluppo di nuovi prodotti: la dimensione interna e interorganizzativa </i> (di Giacomo Del Chiappa) - ABSTRACT: La capacità di comprimere i tempi di gestione delle attività d’impresa rappresenta un’importante fonte di vantaggio competitivo...

Purpose: The COVID-19 global outbreak has delineated a scenario characterized by lockdown measures, travel bans, unemployment, cancelled bookings and limited travel confidence and logistics, thus forcing many tourism destinations and related tourism businesses to cease operations either...

This paper investigates residents' preferences towards cruise tourism investment in their home port. The research uses data collected during the peak cruise season in 2011 at Messina, a port of call in Sicily, Italy. A generalized ordered logit analysis is run to analyse what factors influence...

Purpose: This study aims to compare public and private hospitals based on both cognitive and affective components of patients’ satisfaction. Design/methodology/approach: A survey of 770 Italian patients from public and private hospitals was conducted. Then, hierarchical and non-hierarchical...

Purpose: The purpose of this study is to test Kim et al.’s (2012) seven-dimension memorable tourism experience (MTE) scale in a new context and with a new sample. In addition, the study aims to test for causes or relationships between satisfaction, MTE dimensions, co-creative tourism...

Purpose: This study aims to examine the relationships among the dimensions of consumption values (functional, social and emotional), co-creation, information overload, satisfaction and continuance intention derived from the use of the Airbnb platform. Design/methodology/approach: A Web-based...

The aim of this research is to aid winery managers in bundling a plethora of different service features to meet the wine tourists' expectations. A discrete choice model using best-worst scaling (BWS) data is estimated to obtain the relative importance of the attributes included in the analysis....