Describes an innovative TQM training scheme. Discusses a programme to select, train and develop team leaders. Asserts these team leaders are seen as the key people who will manage and implement TQM principles to produce a world class manufacturing organisation. Contends the outcome has produced...

Doubts have been raised over the adequacy of supply of appropriately skilled graduates from UK higher education (HE) institutes to employers. Changing educational provision to met these employers’ requiremetns may be one of the foremost future challenges to the higher education sector. It has...

Purpose – The future growth of international tourism is challenged by concerns of political instability, safety, socio‐economics and environmental impact. Furthermore, globalization has increased competition in tourism markets, and destinations are exposed to tough price competition on...

In contemporary management in the 1990s, a strategy utilized by an increasing number of organizations for effective change and sustained competitive advantage is total quality management (TQM). There have been many established applications in manufacturing over the last two decades and, more...

The most commonly used method ‐ the use of a formal questionnaire, administered at the end of term or end of semester ‐ is not useful for generating continuous improvement in the short term. Aims to explain the perceptions minus expectations gap analysis approach to obtain informal feedback...

This paper is concerned with identifying, from an organizational perspective, the concept of a “learning organization”. The first section briefly reviews the organizational learning, and business and management literature. The second part describes the research activity and outcomes from a...

Aims to identify the reasons for the development of work based learning (WBL) in Higher Education, its relationship to government policy, and its impact on and perception by university managers, lecturers and academic‐related staff. Discussion of government policy and the factors influencing...

This paper delineates workplace and work based learning before going on to discuss in detail the application of workplace learning, based on experience gained from a number of case studies. The rationale, operational aspects and quality assurance requirements are described, before attention is...

Analyses of work based learning (such as that offered by Brennan and Little) have typically ignored the issue of ownership of knowledge. Here the authors consider this issue as it relates to accreditation in the UK higher education sector, arguing that the points raised have relevance for the...