Gnanlet, Adelina; Sharma, Luv; McDermott, Christopher; … - In: International Journal of Operations & Production Management 41 (2021) 12, pp. 1785-1806
Purpose: As a way of alleviating nursing workforce shortages, health care managers are employing two types of workforce flexibility: supplemental staffing and floating among units. In this paper, the authors investigate the moderating effects of two critical situational variables – namely,...