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Emotional labor in Korean local government : testing the consequences of situational factors and emotional dissonance
Wilding, Mark; Chae, Kyungjin; Jang, Jiho - In: Public performance & management review 38 (2014/15) 2, pp. 316-336
Persistent link: https://www.econbiz.de/10010526864
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Acting the part : emotional intelligence and job satisfaction as predictors of emotional labor in travel agencies
Knežević, Milena Nedeljković; Petrović, Marko D.; … - In: Tourism and hospitality research : THR 21 (2021) 2, pp. 183-201
Persistent link: https://www.econbiz.de/10012520563
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The relationship between emotional labor and the well-being of service professionals during the Covid-19 pandemic : examining the moderating roles of job type
Day, Steven W.; Lundy, Harold <Jr.>; Torrance, … - In: Journal of international business and economics : JIBE 21 (2021) 3, pp. 18-27
Persistent link: https://www.econbiz.de/10012886114
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Research on the relationship between organizational justice, emotional labor and job satisfaction : a case of flight attendants
Yu, Ching-Ying; Sun, Hua-Hsing; Chen, Sheng-Chieh - In: International journal of business 28 (2023) 2, pp. 81-100
Persistent link: https://www.econbiz.de/10014297085
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Fake it or make it to stay? : a case of Pakistani frontline emergency rescue workers
Nauman, Shazia; Zheng, Connie; Imam, Hassan - In: International journal of human resource management 34 (2023) 4, pp. 716-744
Persistent link: https://www.econbiz.de/10014322380
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Linking leader's emotional labour strategies with leader's attitude : an effective approach towards leadership
Ahmad, Sajjad; Nisar, Qasim Ali; Imran, Asma; Waqas, … - In: Middle East journal of management : MEJM 6 (2019) 2, pp. 139-153
Persistent link: https://www.econbiz.de/10012101167
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Impact of emotional intelligence and emotional labor on organizational outcomes in service organizations : a conceptual model
Rathi, Neerpal - In: South Asian journal of management : SAJM 21 (2014) 4, pp. 54-71
Persistent link: https://www.econbiz.de/10010519710
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Emotional labor's impact in a retail environment
Cho, Yoon-na; Rutherford, Brian N.; Park, Jungkun - In: Journal of business research : JBR 66 (2013) 11, pp. 2338-2345
Persistent link: https://www.econbiz.de/10009788988
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Antecedents and consequences of employees' job stress in a foodservice industry : focused on emotional labor and turnover intent
Jung, Hyo Sun; Yoon, Hye Hyun - In: International journal of hospitality management 38 (2014), pp. 84-88
Persistent link: https://www.econbiz.de/10010364571
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Customer orientation, engagement, and developing positive emotional labor
Yoo, Jay Jaewon; Arnold, Todd J. - In: The service industries journal 34 (2014) 16, pp. 1272-1288
Persistent link: https://www.econbiz.de/10010492120