Similar Search Results

Adding service means adding knowledge : an inductive single-case study

Leoni, Luna - In: Business process management journal 21 (2015) 3, pp. 610-627

Persistent link: https://www.econbiz.de/10011378208

CASE : managing customer relationship gaps at SKF

Nordin, Fredrik; Brozovic, Danilo; Kowalkowski, Christian; … - In: Journal of business market management : JBM 8 (2015) 2, pp. 455-463

This teaching case study focuses on SKF, a leading supplier of products, services and solutions. It consists of an overview of the company and then a narrative concentrating on the sudden loss of a large customer relationship. Moreover, it explores how central individuals devise various...

Persistent link: https://www.econbiz.de/10011379461

From business process management to customer process management

Trkman, Peter; Mertens, William; Viaene, Stijn; Gemmel, Paul - In: Business process management journal 21 (2015) 2, pp. 250-266

Persistent link: https://www.econbiz.de/10011301256

The value of Big Data in servitization

Opresnik, David; Taisch, Marco - In: International journal of production economics 165 (2015), pp. 174-184

Persistent link: https://www.econbiz.de/10011309055

An empirical study of servitization paradox in China

Li, Jing Hua; Lin, Li; Chen, De Ping; Ma, Li Ya - In: The journal of high technology management research 26 (2015) 1, pp. 66-76

Persistent link: https://www.econbiz.de/10011309597

Innovative and networked business functions : customer-driven procurement

Tunisini, Annalisa; Sebatiani, Roberta - In: The journal of business & industrial marketing 30 (2015) 3/4, pp. 302-311

Persistent link: https://www.econbiz.de/10011342338

Investigating the linkages between types and supplier relationships in seritized environments

Saccani, Nicola; Visintin, Filippo; Rapaccini, Mario - In: International journal of production economics 149 (2014), pp. 226-238

Persistent link: https://www.econbiz.de/10010356786

Servitization : disentangling the impact of service business model innovation on manufacturing firm performance

Visnjic Kastalli, Ivanka; Van Looy, Baart - 2014

Persistent link: https://www.econbiz.de/10010357824

Steering manufacturing firms towards service business model innovation : embracing indicators that reflect market performance

Visnjic Kastalli, Ivanka; Van Looy, Baart; Neely, Andy D. - 2014

Persistent link: https://www.econbiz.de/10010357827

Mastering the transition to product-service provision : insights into business models, learning activities, and capabilities

Parida, Vinit; Sjödin, David Rönnberg; Wincent, Joakim; … - In: Research technology management : RTM 57 (2014) 3, pp. 44-52

Persistent link: https://www.econbiz.de/10010360465