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Incorporating the environmental dimension into the balanced scorecard

Khalid, Salim; Beattie, Claire; Sands, John; Hampson, … - In: Meditari Accountancy Research 27 (2019) 4, pp. 652-674

Purpose This study aims to explore the ways that the balanced scorecard (BSC) can be adapted to incorporate environmental performance in a health care context. Design/methodology/approach This research adopts a qualitative approach that uses an in-depth case study including semi-structured...

Persistent link: https://www.econbiz.de/10014937130

The new era of business intelligence

Ratia, Milla; Myllärniemi, Jussi; Helander, Nina - In: Meditari Accountancy Research 26 (2018) 3, pp. 531-546

-driven decisions, especially at the organizational level. Data utilization, like business intelligence (BI) activities, benefits health … care organizations. The purpose of this paper is to study the potential of Big Data and the utilization of BI tools in … and work on value capabilities are used as a framework to point out the roles of data utilization and BI tools in value …

Persistent link: https://www.econbiz.de/10014937202

Presidential parties, monetary regimes, and health care returns

Bredthauer, Jeffery Scott; Payne, Brian C.; Tresl, Jiri; … - In: Managerial Finance 41 (2015) 10, pp. 1059-1076

Purpose – The purpose of this paper is to investigate the absolute and risk-adjusted stock return performance of the US health care industry conditional upon the presidential administration’s political party and the Federal Reserve’s monetary policy stance. It evaluates this return...

Persistent link: https://www.econbiz.de/10014941741

Consultation: A Strategy for Improving Organisational Effectiveness?

Hayes, J.; Prakasam, R. - In: Personnel Review 20 (1991) 4, pp. 29-36

It is considered whether consultation is a strategy that can be used to bring about change in those organisational settings where attempts to provide senior managers with off‐the‐job training has had little or no effect. Findings are reported which suggest that while consultation can be...

Persistent link: https://www.econbiz.de/10014974323

Mission Impossible or Paradise Regained?

Richman, Joel; Wright, Pam - In: Personnel Review 23 (1994) 3, pp. 61-67

Gives a preliminary exploration into mission statements and their impact on nurses′ attitudes towards them. Mission statements are given much credence by top level management, as part of the thrust towards corporate identity. Only 15 per cent of nurses (from an opportunistic sample of 87)...

Persistent link: https://www.econbiz.de/10014974376

EAPs and Their Future in the UK

Reddy, Michael - In: Personnel Review 23 (1994) 7, pp. 60-78

The multiple roots of Employee Assistance Programmes belie the commonly held view which sees them simply as the descendant of Occupational Alcohol Programmes. Their origins in performance management processes, however, and particularly the way in which their development has been influenced by...

Persistent link: https://www.econbiz.de/10014974391

Management of premises for family doctors: a case for treatment

Stansfield, Frederic; Taylor, Andrew - In: Property Management 15 (1997) 3, pp. 150-159

General medical practitioners (GPs) in the UK are working from increasingly sophisticated premises. UK Government consultations have highlighted that inadequate premises are currently a barrier to improvements in primary health care. Therefore the National Health Service (Primary Care) Act 1997...

Persistent link: https://www.econbiz.de/10014971968

Anti‐consumption of public services: vacci(not)ion for Swine Flu

Demirbag Kaplan, Melike; Cem Kaplan, Yusuf - In: Management Research Review 34 (2011) 3, pp. 353-363

Purpose – Anti‐consumption is a new domain of research that deals with why individuals avoid consumption of particular products. To date, research in this area is only confined to the rejection of goods, with no evidence from the services industry. The purpose of this paper is to explore the...

Persistent link: https://www.econbiz.de/10014952063

Evaluating customer relationship dynamics in healthcare sector through indoor patients' judgement

Chahal, Hardeep; Kumari, Neetu - In: Management Research Review 34 (2011) 6, pp. 626-648

Purpose – This paper aims to examine the three dynamics of customer relationship management (CRM), namely, service quality (SQ), customer satisfaction (CS) and customer loyalty (CL) (long‐term relationship) in the healthcare sector. It specifically investigates the effects of physical...

Persistent link: https://www.econbiz.de/10014952078

The dynamics of healthcare work practices

Igira, Faraja T. - In: Management Research Review 35 (2012) 3/4, pp. 245-259

Purpose – The purpose of this paper is to explore factors contributing to the dynamics in healthcare work practices and how health workers cope with the emerging dynamics. By focusing on these aspects, the study seeks to inform the design and implementation of health management information...

Persistent link: https://www.econbiz.de/10014952133