Balthu, Krishna Chaitanya; Clegg, Ben - In: International Journal of Operations & Production Management 41 (2021) 6, pp. 805-829
Purpose: The purpose of this paper is to demonstrate how action research-based interventions can effect change in a complex and challenging professional service environment (Lewis and Brown, 2012). This paper presents a successful way to do this. First, by eliciting factors for change driven by...