Purpose: Forecasting processes in organizational settings largely rely on human judgment, which makes it important to examine ways to improve the accuracy of these judgmental forecasts. The purpose of this paper is to test the effect of providing relative performance feedback on judgmental...

We analyze the effects of non-financial incentives that provide relative performance feedback on judgmental forecasting performance. Using a controlled laboratory experiment, we find that the provision of such non-financial incentives improves judgmental forecasting accuracy, especially when...

Using a controlled laboratory experiment, we test the effect of individual versus group when making judgmental forecasting adjustments. When individuals make decisions, especially that are exacting task like forecasting, they often feel anxious. Yet, when groups make decisions, they feel less...

Many services are provided in the form of self-service. In self-service, customers simultaneously become the sole producer and a consumer of a service. Using a scenario-based experiment, we examine the psychology of queuing for self-service, and how inter-customer interaction affects service...