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Service mix, market competition, and cost efficiency : A longitudinal study of U.S. hospitals

Ding, Xin (David); Peng, Xiaosong (David); Heim, Gregory R. - In: Journal of Operations Management 66 (2019) 1-2, pp. 176-198

Persistent link: https://www.econbiz.de/10012083482

Assessing impacts of introducing ship‐to‐store service on sales and returns in omnichannel retailing : A data analytics study

Serkan Akturk, M.; Ketzenberg, Michael; Heim, Gregory R. - In: Journal of Operations Management 61 (2018) 1, pp. 15-45

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The value to the customer of RFID in service applications

Heim, Gregory R.; Wentworth, William R.; Peng, Xiasong David - In: Decision sciences : DS 40 (2009) 3, pp. 477-512

Persistent link: https://www.econbiz.de/10003885987

The impact of information technology use on plant structure, practices, and performance : an exploratory study

Heim, Gregory R.; Peng, David Xiaosong - In: Journal of operations management 28 (2010) 2, pp. 144-162

Persistent link: https://www.econbiz.de/10003958488

Process drivers of e-service quality : analysis of data from an online rating site

Heim, Gregory R.; Field, Joy M. - In: Journal of operations management 25 (2007) 5, pp. 962-984

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Impacts of information technology on mass customization capability of manufacturing plants

Peng, David Xiaosong; Liu, Gensheng Jason; Heim, Gregory R. - In: International journal of operations & production … 31 (2011) 10, pp. 1022-1047

Persistent link: https://www.econbiz.de/10009376768

Impact of value-added service features in e-retailing processes : an econometric analysis of web site functions

Chuang, Howard Hao-Chun; Lu, Guanyi; Peng, David Xiaosong; … - In: Decision sciences : DS 45 (2014) 6, pp. 1159-1186

Persistent link: https://www.econbiz.de/10010477670

Longitudinal analysis of inhibitors of manufacturer delivery performance

Heim, Gregory R.; Peng, David Xiaosong; Jayanthi, Shekhar - In: Decision sciences : DS 45 (2014) 6, pp. 1117-1158

Persistent link: https://www.econbiz.de/10010477676

Collaborative product development : the effect of project complexity on the use of information technology tools and new product development practices

Peng, David Xiaosong; Heim, Gregory R.; Mallick, Debasish N. - In: Production and operations management : an international … 23 (2014) 8, pp. 1421-1438

Persistent link: https://www.econbiz.de/10010406251

Antecedents and consequences of new product development practices and software tools : an exploratory study

Heim, Gregory R.; Mallick, Debasish N.; Peng, Xiaosong David - In: IEEE transactions on engineering management : EM 59 (2012) 3, pp. 428-442

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