Purpose – The analysis of the role of foreign direct investment (FDI) in the emergence and development of digital economy. Design/methodology/approach – Examination of the developments of FDI and the new destinations explained by the liberalization measures undertaken by governments and...

Purpose – The purpose of this paper is to report on a study that re‐examines the impact of the internet on small to medium‐sized enterprise marketing activities, following a similar study four years earlier (2000) in order to see what, if any, changes have occurred....

Purpose – The purpose of this study is: to examine the travel web sites quality dimensions that ultimately influence customers' satisfaction; and to conduct content analyses on the five prominent travel web sites. Design/methodology/approach – A content analysis was conducted on the six...

Purpose – The purpose of this paper is to develop a multiple item scale for measuring internet banking service quality. Design/methodology/approach – This research adopts the dimensions of electronic service quality (e‐service quality) and customer‐perceived service quality to develop a...

Purpose – Some public libraries have experimented with selling withdrawn books via online auction sites, but there has been little exchange of information about the benefits of this and whether it is a practice other libraries could follow. This paper aims to address this issue....

The 1990s have witnessed the proliferation and hypergrowth of the Internet which, combined with traditional IT technologies, is creating a global, and cost‐effective platform for businesses to communicate and conduct commerce. Because of today’s shrinking world, companies must create new...

This paper aims to provide a review of information and communication technology (ICT) models and frameworks in the implementation of one communication technique namely electronic data interchange (EDI). The main body of this paper describes and explains the usage of these tools and any specific...

In formulating e‐business strategies enabled by the Internet and WWW, parallels can be drawn from the viewpoint on process enabled by desktop and centralized computing in the 1990s, and that of present day. In this paper, the cornerstone of 1990s thinking on process, Hammer and Champy's nine...