Ambulance offload delays are a growing concern for health care providers in many countries. Offload delays occur when ambulance paramedics arriving at a hospital Emergency Department (ED) cannot transfer patient care to staff in the ED immediately. This is typically caused by overcrowding in the...

We consider a stochastic two-stage hybrid manufacturing system for a single product where semi-finished goods are Made-To-Stock (MTS) and then differentiated when demand is realized through a Make-To-Order (MTO) stage. Inventory for semi-finished goods is held between the two stages. We...

Results from classic queueing theory are shown to be useful for capacity planning of largescale multi-server systems. In the field of mainframe systems on-line monitoring and dynamic workload management care for the fulfilment of short-term performance goals with respect to service class...