Showing 31 - 40 of 10,935
Persistent link: https://www.econbiz.de/10003681554
In this paper, we analyze the performance of call centers of financial service providers with two levels of support and a time-dependent overflow mechanism. Waiting calls from the front-office queue flow over to the back office, if a waiting-time limit is reached and at least one back-office...
Persistent link: https://www.econbiz.de/10003711677
Persistent link: https://www.econbiz.de/10003539177
Persistent link: https://www.econbiz.de/10003982910
Persistent link: https://www.econbiz.de/10003945021
Persistent link: https://www.econbiz.de/10009575805
Persistent link: https://www.econbiz.de/10009558953
Persistent link: https://www.econbiz.de/10009424935
Persistent link: https://www.econbiz.de/10011279661
Persistent link: https://www.econbiz.de/10011309568