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The relationship between employees’ competences and the consequences and manner of exercising emotional labour (EL)

Springer, Agnieszka; Oleksa, Karolina - In: Contemporary economics 11 (2017) 1, pp. 17-30

Many job posts require one to display emotions specified by organisational standards. Such work is referred to as emotional labour (EL) and consists in producing particular emotional reactions in contacts with a customer as well as suppressing the actual emotional reactions that could be seen...

Persistent link: https://www.econbiz.de/10011632580

Effects of leadership and psychological climate on organizational commitment in the digitization era

Kawiana, I Gede Putu; Dewi, Luh Komang Candra; Hartati, … - In: Journal of Asian finance, economics and business : JAFEB 8 (2021) 1, pp. 1051-1062

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Workplace culture mediates performance appraisal effectiveness and employee outcomes : a study in a retail setting

Cravens, Karen S.; Oliver, Elizabeth Goad; Oishi, Shigehiro - In: Journal of management accounting research : JMAR 27 (2015) 2, pp. 1-34

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Assessing the outcomes of organizational politics on employees work behaviors

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Antecedents and consequences of employee organizational cynicism : a meta-analysis

Chiaburu, Dan S.; Peng, Ann; Oh, In-sue; Banks, George C.; … - In: Journal of vocational behavior 83 (2013) 2, pp. 181-197

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Perceived organizational support and its outcomes : a meta-analysis of latest available literature

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Attitudinal and behavioural reaction of employees towards CSR : a review and research agenda

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The dark side of organisation identification : systematic literature review and bibliometric analysis on toxic leadership on employee's behaviour

Jose, Emily Maria K.; Kushwaha, Bijay Prasad - In: International journal of process management and … 18 (2024) 2, pp. 240-265

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Leadership effectiveness as a predictor of turnover intention : determinants of work stress

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The relation of job insecurity and workload toward turnover intentions mediated by work stress

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