The e‐business model has become an integral feature of business practice. Its existence has created an extra electronic layer to business relationships. This has facilitated close partnerships to add unique and complex electronic components to their relationships that are not easily copied by...

Describes the development and application of a Distribution Channel Model for an Information Technology (IT) business. Describes the processes used to derive the model and highlights some of the benefits obtained from using the model. These included a better understanding of the key factors...

Recent developments in the field of information technology (IT) have led commentators to announce the arrival of a third age of computing in which the computers themselves are being overshadowed by the communications capabilities they provide for individuals and companies. This emphasis on...

Developments in information and communication technology have facilitated the generation of management information considerably. Thus, managers are confronted increasingly with an information flood which provides more information than managers are able to process. This results in an information...

A framework for a hybrid intelligent support system is proposed, on the basis of a discussion of the main problems of current computer‐based support systems and the roles for computer‐based systems in developing marketing strategy. The objectives of the framework are: to integrate the...

Reports findings from a major study done by a Boston consulting firm showing four solution‐based market segments in high‐tech industries. They are the specialized solution, the customized solution, the value solution, and the packaged solution. One segment is the be‐first “contrarian”...

Two contributions, one examining the theory and practice of strategic hospitality management as a contribution to prognostications for the future of international business travel markets and the other offering a penetrating insight into organisational issues facing hospitality companies in the...

The paper’s premiss is that the extant linear supply chain relationship model that dominates most sectors will rapidly be replaced by a more amorphous supply chain relationship model. It is suggested that entirely new business models are appearing, where the ability to build flexible alliances...

Drawing from an information processing perspective, this paper examines how information technology (IT) has been a catalyst in the development of new forms of organizational structures. The article draws a historical linkage between the relative stability of an organization’s task environment...

Many of the financial instruments used in classic investment analysis do not apply to typical information technology investment decision making because of the multi‐criteria and multi‐objective nature of the problem. This is particularly true when integrating strategic, tactical, and...