Ilieva, Galina; Yankova, Tania; Ruseva, Margarita; … - In: Administrative Sciences : open access journal 14 (2024) 3, pp. 1-30
features of e-administrative systems with an emphasis on user satisfaction by integrating both traditional and modern data … analysis techniques. Structural Equation Modelling (SEM), machine learning (ML) techniques, and multi-criteria decision …-government services. As the perception of customer satisfaction is subjective and dynamic, stakeholders should conduct regular …