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Examining the relationship between service quality and customer satisfaction : a factor specific approach

Azman Ismail; Ahmad Azan Ridzuan; Nur Ilyani Ranlan Rose; … - In: Journal of industrial engineering and management : JIEM 6 (2013) 2, pp. 654-667

Purpose: This research was aimed at examining the relationship between service quality and customer satisfaction with data obtained from Malaysian soldiers who were involved in peace keeping missions in a Middle Eastern country. The results of which would enable the management to improve the...

Persistent link: https://www.econbiz.de/10011901795

The impact of service quality, self-service technology, and the corporate image on customer satisfaction and customer revisit intention among luxury hotels in Kuala Lumpur, Malaysi...

Li, Shimiao - In: International journal of services, economics and management 11 (2020) 1, pp. 48-70

Persistent link: https://www.econbiz.de/10012256814

A systematic review of e-government evaluation

Qureshi, Hamza Ahmad; Salman, Yaamina; Irfan, Sidra; … - In: Pakistan economic and social review : incorporating the … 55 (2017) 2, pp. 335-390

Persistent link: https://www.econbiz.de/10012258528

Impact of manufacturing flexibility on business performance : Malaysian's perspective

Kong Woun Tan; Kong Teong Lim - In: Gadjah Mada international journal of business 21 (2019) 3, pp. 308-329

Persistent link: https://www.econbiz.de/10012301550

Performance measure of online system acceptance and customer satisfaction through airlines websites in Malaysia

Khan, Humera; Dominic, P. D. D. - In: International journal of business innovation and research 12 (2017) 4, pp. 508-524

Persistent link: https://www.econbiz.de/10011719273

Relationship between service quality and customer satisfaction : a study of Malaysian banking industry

Lay Hong Tan; Boon-Cheong Chew; Syaiful-Rizal Hamid - In: International journal of productivity and quality … 19 (2016) 1, pp. 38-50

Persistent link: https://www.econbiz.de/10011646195

Customer satisfaction, Confucian dynamism, and long-term oriented marketing relationship : a threefold empirical analysis

Ndubisi, Nelson Oly; Nataraajan, Rajan - In: Psychology & marketing 35 (2018) 6, pp. 477-487

Persistent link: https://www.econbiz.de/10011970136

Assessing the antecedents of customer loyalty on healthcare insurance products : service quality, perceived value embedded model

Fattah, Fadi Abdel Muniem Abdel; Muhammad Sabbir Rahman; … - In: Journal of industrial engineering and management : JIEM 8 (2015) 5, pp. 1639-1660

Purpose: This research aim to investigate the influence of service quality attributes towards customers' loyalty on health insurance products. In addition, this research also tested the mediation role of perceived value in between service quality and customers' loyalty on health insurance...

Persistent link: https://www.econbiz.de/10011916017

The effects of service quality determinants on social networking site-based commerce : the Malaysian customers' perspective

Suaini Sura; Ahn, Jongchang - In: Total quality management & business excellence 30 (2019) 13, pp. 1480-1494

Persistent link: https://www.econbiz.de/10012199899

The influence of green practices by non-green hotels on customer satisfaction and loyalty in hotel and tourism industry

Yusof, Yusnita; Awang, Zainudin; Jusoff, Kamaruzaman; … - In: International journal of green economics 11 (2017) 1, pp. 1-14

Persistent link: https://www.econbiz.de/10011742306