service design. Specifically, the focus is on organisational capabilities, interactive practices and individual abilities as … experiences. The service design CPA consists of six illustrative constellations of service design capabilities, practices and … interactive practices should be optimised and synchronised across specific CPA constellations. Originality/value This paper …

study is to explore the connection between the changes in workplace practices and task performance before and during the … for measuring the task performance changes in workplace practices questions are aligned with the questions from a large …