The water and sanitation sector in Indian cities is characterized by weak accountability processes and lack of customer orientation. The institutional focus of service providers tends to be on creating new assets, rather than delivery of services and performance efficiency. Moreover, in the...

SLB Connect is an initiative of the World Bank’s Water and Sanitation Program, developed inpartnership with India’s Ministry of Urban Development (MoUD), to complement the Ministry’s ServiceLevel Benchmarks (SLB) program. Under the SLB program, providers of water supply, wastewater,...