Empowerment is giving frontline employee discretion to take decisions instantly, keeping in mind the organizational consequences. In service organizations attracting and retaining customer is a daunting task. Empowering employees psychologically will help them in taking proactive actions to...

In a competitive business scenario, attracting and retaining customers is a daunting task for managers of the service industry in general and five star hotels in particular. The present study has tried to suggest a few measures through which customer care can be improved or in other...

Purpose – The purpose of the study was to develop a model on profit orientation (PRO) with organizational variables, learning orientation practises (LOP), empowerment self-determination (ESD), organization citizenship behaviour altruism (OCBA), customer orientation (CO), professional...

Purpose The purpose of this paper is to establish the relationship between psychological empowerment (PE) and four variables: autonomy, openness, superior-subordinate relationship (SSR), and climate of innovation (CI). The paper also aims to establish the mediating effects of SSR and CI on PE....

Purpose The purpose of this study is to comprehend how individuals analysed organisational initiatives while responding to the COVID-19 crisis through corporate social responsibility (CSR) initiatives through both in-kind and in cash (funding-based) forms. CSR actions manifested finally towards...

Purpose – Psychological empowerment and organizational commitment continues to be of interest to researchers as well as practitioners. There are several researches on organizational commitment. The research with respect to psychological empowerment, which is emerging as very important factor...

Purpose – The purpose of this paper is to establish the relationship of Marketing Orientation Intelligence Generation (MOIG) with five internal organizational variables, namely, Transformational Leadership Articulating a Vision (TLAV), Organizational Change (OC), Leader Monitoring (LM),...

Purpose – The concept of Shared Leaders (one or more leaders) leading an organization is gaining grounds both in the world of theory and practice. The aim of this article is to attempt to comprehend the process of the shared leadership at a strategic level of a firm, it can be called...

Purpose – The purpose of the study is to establish the relationship of customer orientation (CO) with internal organizational variable like transformational leadership fostering acceptance of group goals (TLFAGG), organizational citizenship behavior conscientiousness (OCBC), empowerment...

Purpose – The purpose of this paper is to determine the antecedents of speed to market (SM). Further, a model was established on SM with the organizational variables of enacting organizational environment (EOE), organizational infrastructure (OI), project complexity (PC) and creation of...