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Assessing organizational culture in public mental healthcare service organizations
Prodromou, Maria; Papageorgiou, George - In: Journal of health organization and management 36 (2022) 1, pp. 24-37
Persistent link: https://www.econbiz.de/10013367291
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The implementation of e-government and the trust of citizens in public sector performance : the mediating role of service quality
Nawafleh, Sahem - In: International journal of public sector performance … 6 (2020) 1, pp. 17-35
Persistent link: https://www.econbiz.de/10012178521
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Critical success factors of lean in the public services sector : the case of the Greek citizen's service centers
Keramida, Efthalia; Psomas, Evangelos L.; Antony, Jiju - In: The TQM journal : the international review of … 35 (2023) 8, pp. 2304-2321
Persistent link: https://www.econbiz.de/10014457688
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Organizational commitment and professionalism to determine public satisfaction through good governance, public service quality, and public empowerment
Nor, Rojikin; Gani, A. Juli Andi; Saleh, Choirul; Amin, … - In: International review on public and non-profit marketing 19 (2022) 1, pp. 191-217
Persistent link: https://www.econbiz.de/10013168700
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Public service logic : an appropriate recipe for improving serviceness in the public sector?
Sønderskov, Mette; Rønning, Rolf - In: Administrative Sciences : open access journal 11 (2021) 3, pp. 1-15
Researchers have made efforts to combine service management theory with public administration theory to develop an enhanced model of public service logic and help the public sector to develop services through co-creation with service users. This study considered the appropriateness of public...
Persistent link: https://www.econbiz.de/10012603845
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Organizational commitment and professionalism of State Civil Apparatus to determine public satisfaction through good governance, public service quality and public empowerment
Rojikinnor - In: Journal of social and economic development 22 (2020) 2, pp. 401-413
Persistent link: https://www.econbiz.de/10012300494
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Reforming fire and rescue services : a comparative study of Estonia and Georgia
Puolokainen, Tarmo - In: International journal of public sector management : IJPSM 30 (2017) 3, pp. 227-240
Persistent link: https://www.econbiz.de/10011703628
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An institutional theory perspective on public sector reform and service performance reporting by New Zealand universities
Rana, Tarek; Ahmed, Zahir; Narayan, Anil Kumar; Zheng, … - In: Journal of accounting & organizational change : JAOC 18 (2022) 3, pp. 461-484
Persistent link: https://www.econbiz.de/10013365550
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Another size fits all? : public value management and challenges for institutional design
Shaw, Richard - In: Public management review 15 (2013) 4, pp. 477-500
Persistent link: https://www.econbiz.de/10009791576
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Innovation in public services in the light of public administration paradigms and service innovation perspectives
Desmarchelier, Benoît; Djellal, Faridah; Gallouj, Fai͏̈z - In: European review of service economics and management (2019) 2/8, pp. 91-120
Persistent link: https://www.econbiz.de/10012162886