Wang, Zhong; Zhong, Ying - In: Journal of Urban Management 9 (2020) 2, pp. 228-237
petitions of citizens. In this paper, we analyze nearly five thousand petitions through automated text analysis in order to … development and utilization is lagging behind. Text Mining of the public letters has been intricate; yet, it may serve as a novel … opinions derived from Text Mining, to improve public satisfaction. …