The case explores how Bank of Baroda has responded to the changes in the Indian banking sector. In the last five years, several strategic changes have been initiated in the bank by Chief Managing Director (CMD) that has significant impacts on the performance of the bank. The case provides...

Purpose – The primary purpose of this paper is to examine the relationship between people‐level learning dimensions, structural level‐learning dimensions and performance outcomes. The paper proposes and tests the original classification of dimensions of learning organization as given by...

Purpose – This paper aims to examine a case study of an Indian public sector bank (PSB) to better understand the employee's experience of the change, specifically top‐down culture change. Design/methodology/approach – This study uses a qualitative case study approach to describe and...

Purpose – The purpose of the present paper is to examine the role of sensitivity training (ST) methods at higher education institutions as a service provider for future managers’ qualifications. Design/methodology/approach – A qualitative content analysis of the narratives logs of...