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CEED 2000 energy efficiency conference

In: Property Management 19 (2001) 2

Persistent link: https://www.econbiz.de/10014972596

Accounting for risk in the traditional RFM approach

Singh, Shweta; Singh, Sumit - In: Management Research Review 39 (2016) 2, pp. 215-234

Purpose – The Purpose of this study is to provide an alternative way to create customer valuation metric while accounting for customer riskiness. Customer relationship management (CRM) emphasizes the importance of measuring customer value. Analytics has paved the way for innovation by...

Persistent link: https://www.econbiz.de/10014952906

Management history as told by popular culture: the screen image of the efficiency expert

Lee, Mordecai - In: Management Decision 40 (2002) 9, pp. 881-894

This exploration of management history focuses on mass entertainment media to determine the history of the efficiency … expert in popular culture. It reviews the history of the image of the efficiency expert in film and on American … is a sharp change from the efficiency expert as an amusing and relatively harmless character to a malevolent one who is …

Persistent link: https://www.econbiz.de/10014932329

Sustainability and supply chain infrastructure development

Ross, Anthony D.; Parker, Hamieda; del Mar … - In: Management Decision 50 (2012) 10, pp. 1891-1910

/value – This is one of the few studies to explore efficiency differences (enacted through DEA and ANOVA analyses), differentiating …

Persistent link: https://www.econbiz.de/10014933312

Operational efficiency-based ranking framework using uncertain DEA methods

Abbasi, Mehdi; Kaviani, Mohamad Amin - In: Management Decision 54 (2016) 4, pp. 902-928

Purpose – Competition in dynamic markets requires operational excellence and effective operations strategy. Hence, organizations have to evaluate their operational performance in comparison to their rivals. The purpose of this paper is to present an operational performance evaluation framework...

Persistent link: https://www.econbiz.de/10014936030

Performance of Brazilian supermarkets: a comparative analysis between large and small store chains

Sin Oih Yu, Abraham; Felisoni de Angelo, Claudio - In: Journal of Small Business and Enterprise Development 8 (2001) 4, pp. 339-348

This paper compares the productivity of large and small Brazilian supermarkets from 1994 to 1998. The authors’ findings, based on the application of Data Envelopment Analysis, or DEA, support an initial hypothesis that assumes not only that the productivity of larger supermarkets is much...

Persistent link: https://www.econbiz.de/10014903477

Small firms in Portuguese manufacturing: realising the potential in employment and technical efficiency

Correia, Isabel M. - In: Journal of Small Business and Enterprise Development 8 (2001) 4, pp. 363-375

crisis periods. (2) Technical efficiency: Independently from the job creation potential, it is important to evaluate whether … small firms use economic resources in an efficient manner. To assess the efficiency of small businesses relative to large … flexible than large ones in factor substitution; (iii) large size is not a condition for efficiency in production. Therefore …

Persistent link: https://www.econbiz.de/10014903480

Developing a Balanced Information System

Kavan, C. Bruce; Frohlich, Cheryl J.; Coskun Samli, A. - In: Journal of Services Marketing 8 (1994) 1, pp. 4-13

depends on the appropriate balance between internal information (efficiency) and external information (effectiveness). Both … internal information (efficiency) and external information (effectiveness) must be used as complements to each other in order …

Persistent link: https://www.econbiz.de/10014905511

Efficiency in Service Delivery: Technological or Humanistic Approaches?

Kelley, Scott W. - In: Journal of Services Marketing 3 (1989) 3, pp. 43-50

. Summarizes the two general methods already suggested for improving the efficiency of service delivery – technological and …

Persistent link: https://www.econbiz.de/10014905727

The Enduring Advisory Firm : How to Serve Your Clients More Effectively and Operate More Efficiently

Tibergien, Mark C. - 2016

The Enduring Advisory Firm -- Contents -- Acknowledgments -- Preface -- Part I The State of the Advisory Business -- CHAPTER 1 Key Business Trends -- Assumptions -- Advisors Are Reducing Their Fees -- Young Employees Lack a Work Ethic -- Robos Will Make It Difficult to Compete -- The Profession...

Persistent link: https://www.econbiz.de/10011683669