Wang, Bill; Kang, Yuanfei; Childerhouse, Paul; Huo, Baofeng - In: Industrial Management & Data Systems 118 (2018) 4, pp. 828-849
Purpose: The purpose of this paper is to explore the role of interpersonal relationships (IPRs) in service supply chain integration (SSCI) in terms of strategic alliance, information integration, and process integration. Design/methodology/approach: The research employs an...