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Spreading joy : examining the effects of smiling models on consumer joy and attitudes
Berg, Hanna; Söderlund, Magnus; Lindström, Annika - In: The journal of consumer marketing 32 (2015) 6, pp. 459-469
Persistent link: https://www.econbiz.de/10011485848
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Employee mere presence and its impact on customer satisfaction
Söderlund, Magnus - In: Psychology & marketing 33 (2016) 6, pp. 449-464
Persistent link: https://www.econbiz.de/10011491951
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The consumer experience and the absorbing story
Söderlund, Magnus; Sagfossen, Sofie - In: Nordic journal of business : NJB 64 (2015) 2, pp. 103-118
Persistent link: https://www.econbiz.de/10011503374
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Preferential treatment in the service encounter
Söderlund, Magnus; Liljander, Veronica; Gummerus, Johanna - In: Journal of service management 25 (2014) 4, pp. 512-530
Persistent link: https://www.econbiz.de/10010405209
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When the customer has left the store : an examination of the potential for satisfaction rub-off effects and purchase versus no purchase implications
Söderlund, Magnus; Berg, Hanna; Ringbo, Joel - In: Journal of retailing and consumer services 21 (2014) 4, pp. 529-536
Persistent link: https://www.econbiz.de/10010388539
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Customer satisfaction and links to customer profitability : an empirical examination of the association between attitudes and behavior
Söderlund, Magnus; Vilgon, Mats - 1999
Persistent link: https://www.econbiz.de/10001514914
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Systembolaget och dess kunder : ett diskussionsunderlag för att bedöma konsekvenser vid en eventuell avreglering av detaljhandeln med alkoholhaltiga drycker
H°akansson, Per; Söderlund, Magnus - 1995
Persistent link: https://www.econbiz.de/10000909286
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Stability and change in decision makers' perceptions of the firm's environment : an empirical study of causal attribution by a top management team
Söderlund, Magnus - In: Journal of economic psychology : research in economic … 14 (1993) 1, pp. 121-145
Persistent link: https://www.econbiz.de/10001141575
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Responsible service employee behaviour and its impact on customer satisfaction during the coronavirus crisis
Oikarinen, Eeva-Liisa; Söderlund, Magnus - In: The international review of retail, distribution and … 32 (2022) 2, pp. 184-200
Persistent link: https://www.econbiz.de/10013274211