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An empirical investigation of service recovery in e-retailing : an operations management perspective
Zhang, Min; Dai, Xujing; He, Zhen - In: Journal of service theory and practice : JSTP 25 (2015) 3, pp. 348-367
Persistent link: https://www.econbiz.de/10011305994
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Regional unemployment and the restructuring of distressed state-owned enterprises : evidence from China
Jiang, Fuxiu; Zhang, Min; Zhang, Wen; Zhi, Xiaoqiang - In: Emerging markets finance & trade : a journal of the … 50 (2014), pp. 69-86
Persistent link: https://www.econbiz.de/10011339560
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Fiscal decentralization and corporate investment : empirical evidence from China
Gao, Shenghao; Wang, Liming; Liu, Ningyue; Zhang, Min - In: Journal of economic policy reform 22 (2019) 1, pp. 51-68
Persistent link: https://www.econbiz.de/10012177032
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The impact of supply chain quality integration on green supply chain management and environmental performance
Yu, Yubing; Zhang, Min; Huo, Baofeng - In: Total quality management & business excellence 30 (2019) 10, pp. 1110-1125
Persistent link: https://www.econbiz.de/10012199821
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Does giving always lead to getting? : evidence from the collapse of charity credibility in China
Liu, Yaosong; Zhang, Min; Ye, Tingting; Zhang, Yue - In: Pacific-Basin finance journal 58 (2019), pp. 1-19
Persistent link: https://www.econbiz.de/10012231032
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Does internal competition shape bank lending behavior? : evidence from a Chinese bank
Xie, Lu; Zhang, Min; Song, Xiuyuan; Tong, Lijing - In: Pacific-Basin finance journal 55 (2019), pp. 169-181
Persistent link: https://www.econbiz.de/10012169527
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An empirical investigation of the relationship between Six Sigma practices and organisational innovation
He, Zhen; Deng, Yujia; Zhang, Min; Zu, Xingxing; … - In: Total quality management & business excellence : an … 28 (2017) 5/6, pp. 459-480
Persistent link: https://www.econbiz.de/10011723701
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Quality management practices and their effects on the performance of public hospitals
Xiong, Jingjing; He, Zhen; Deng, Yujia; Zhang, Min; … - In: International journal of quality and service sciences 9 (2017) 3/4, pp. 383-401
Persistent link: https://www.econbiz.de/10011772138
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Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale
He, Zhen; Yang, Xiaoxi; Wang, Weicheng; Zhang, Min - In: Total quality management & business excellence : an … 28 (2017) 10, pp. 1166-1182
Persistent link: https://www.econbiz.de/10011778137
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Impacts of intellectual capital on process innovation and mass customisation capability : direct and mediating effects
Zhang, Min; Qi, Yinan; Guo, Hangfei - In: International journal of production research 55 (2017) 23, pp. 6971-6983
Persistent link: https://www.econbiz.de/10011798511