Purpose: Based on the data gathered from healthcare organizations, the purpose of this paper is to identify new antecedents of service quality. The proposed model posits that workplace empowerment should increase a level of employee helping behaviors, thus supporting the development of a...

Purpose: The purpose of this paper is to investigate the effects of the process of strategic planning on cohesiveness and performance in cognitively diverse units. Design/methodology/approach: This study uses structural equation modeling (SEM) to analyze an original dataset collected from...