P. Ruppel, Cynthia; L. Sims, Randi; Zeidler, Peter - In: Asia-Pacific Journal of Business Administration 5 (2013) 3, pp. 246-261
Purpose – The purpose of this paper is to examine whether Western human resource (HR) theory is applicable to a call centre located in the Philippines. A call centre, due to the amount of emotional labour involved in this type of work, is an ideal environment to study stress related Western HR...