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Customers’ Satisfaction Towards Online Banking – An Analysis
Regi, S. Bulomine - 2019
Purpose – The purpose of this paper is to find out whether the online banking customers have satisfied towards online banking services and its process. A comprehensive review of academic and professional literature indicates that online baking provides useful services and quick services to...
Persistent link: https://www.econbiz.de/10012895894
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Customer Satisfaction with E-Banking : A Comparative Study of Public and Private Sector Banks
Sawant, Poonam - 2014
banks (State Bank of India, Bank of Maharashtra and Bank of Baroda) and three major private sector banks (ICICI Bank, HDFC … Bank and Federal Bank) is done, with special reference to the problems faced by customers using online services. The paper …
Persistent link: https://www.econbiz.de/10013050975
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Comparative Analysis of Customer Satisfaction of ATM Services Provided by Public and Private Sector Banks in India
Pahwa, Manvinder Singh - 2014
ICICI Banks have been selected to undertake the sample survey and 120 respondents from each bank have given their responses …
Persistent link: https://www.econbiz.de/10013053462
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Comparison and Ranking Factors of Effect on Customer's Satisfaction of Electronic Banking Service Quality in Public and Private Banks of West Iran (Case Study : Sepah, Keshavarzi,...
Akbari, Peyman - 2014
research to comparison and ranking factors of effect on customer's satisfaction of e-banking service quality among customers …
Persistent link: https://www.econbiz.de/10013063995
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Mobile phone banking: a comparative analysis of e-service quality and customer loyalty of banking applications and Unstructured Supplementary Service Data services
Chigori, Darlington; Viljoen, Kim; Ford, Mari; … - In: Journal of economic and financial sciences : JEF 13 (2020) 1, pp. 1-11
Persistent link: https://www.econbiz.de/10012321232
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Examination of internet banking customer perception of service quality : evidence from banking industry
Ray, Nilanjan; Ghosh, Tilak Nath; Sen, Krishnendu - In: Business infrastructure for sustainability in …, (pp. 253-263). 2017
Persistent link: https://www.econbiz.de/10011664395
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Customer experience quality in omni-channel banking : identifying the factors affecting customer experience in the Indian context
Chauhan, Prashant; Sarabhai, Samar - In: International journal of management concepts and … 12 (2019) 2, pp. 222-238
Persistent link: https://www.econbiz.de/10012105452
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Customer perception on internet banking and its effect on the performance of bank in Bangladesh
Roy, Mihir Kumar; Parvez, Shahriar; Islam, Asraful - In: Bangladesh journal of political economy 31 (2016) 4, pp. 241-258
Persistent link: https://www.econbiz.de/10011847357
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An analysis of customers' acceptance of internet banking : an integration of e-trust and service quality to the TAM : the case of Turkey
Akgül, Yakup - In: E-manufacturing and E-service strategies in …, (pp. 154-198). 2018
Persistent link: https://www.econbiz.de/10011862549
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The impact of perceived service quality dimensions on customer satisfaction : an empirical study on public sector banks in India
Kant, Rishi; Jaiswal, Deepak - In: The international journal of bank marketing : IJBM 35 (2017) 3, pp. 411-430
Persistent link: https://www.econbiz.de/10011731400