Purpose – One of the fastest growing service industries is long‐term care. Identifying the best performers in the industry in terms of service productivity is difficult because there is no single summary measure of outcomes, particularly quality outcomes. The purpose of the paper is to show...

Purpose – To develop a methodology for faculty salary adjustment through market adjustment based on market demand for business PhDs and merit adjustment based on faculty members' performance levels in the areas of teaching, research and service. Design/methodology/approach – The methodology...

Purpose – This paper aims to analyze and benchmark the operating efficiency of resale shops run by a charity organization and to suggest strategies for improved operations. Design/methodology/approach – Data envelopment analysis (DEA) was used to compare the operations of nine resale shops...

Purpose – The purpose of this paper is to redress the imbalances in the past literature of supply chain benchmarking and enhance data envelopment analysis (DEA) modeling approach in supply chain benchmarking. Design/methodology/approach – The paper is sorted into sections: benchmarking,...

Purpose – The paper aims to research the capability of using the tools of domestic and international performance benchmarking for estimation of efficiency, determine its key factors and reveal the full reserves of inputs reduction and potential growth efficiency for gas distribution companies....

Purpose – Technological modernization is increasingly viewed as a premeditated necessity in today's era of growth and prosperity for any country. Telecommunications has entered a new age of development with advanced technology and increased competition with established players. The...

Purpose – The paper aims to carry out a performance benchmarking study of the zones of Indian Railways (IR) to develop an alternate approach for measurement of aggregate operational performance of the railway zones and to envisage its operations in a supply chain perspective, so as to gain...

Purpose – The purpose of this paper is to benchmark and measure the comparative efficiency of emergency medical services (EMS) in major US cities (populations greater than 100,000). In so doing, this paper aims to develop a benchmark that can be emulated by cities lagging in EMS efficiency....

Purpose – The purpose of this paper is to measure and benchmark the retail operations of selected coffee stores owned by a specialty coffee company. Design/methodology/approach – Data envelopment analysis is used for benchmarking the performance of eight coffee stores for two years using...