The objective of this article is to propose a methodological framework for developing evaluation models for estimating SMEs' performance, based on financial ratio analysis. The proposed framework involves the application of a multiple criteria decision aid method, namely the UTADIS method...

CONSTANTIN ZOPOUNIDIS, PHD,is professor of Financial Engineering and Operations Research at Technical University of Crete in Greece and distinguished research professor at Audencia Nantes School of Management in France. EMILIOS GALARIOTIS, PHD (Dunelm), HDR,is professor of Finance at Audencia...

Purpose – This paper aims to examine the determinants of performance of Greek banks during the period of EU financial integration (1990‐2002). Design/methodology/approach – The approach is to use an unbalanced pooled time series dataset of 23 banks. Findings – High return on average...

Purpose – The purpose of this study is to examine the cost efficiency of 58 branches of a major Greek commercial bank, in six major Greek cities, for the years 2000 and 2001. Design/methodology/approach – The efficiency is measured through the data envelopment analysis (DEA) method. Using...

Purpose – The purpose of this study is to examine the operating efficiency of a set of 171 retail orientation bank branches of a large commercial bank in Greece, offering relatively homogenous products in a multimarket business environment. Design/methodology/approach – For the measurement...

Purpose – This paper aims to examine customer switching behaviour in Greek banking services. More specifically it aims to investigate predictors of churn behaviour as part of customer relationship management (CRM). Design/methodology/approach – The enhancement of existing relationships is of...

Purpose – The purpose of this paper is to examine the efficiency and productivity of a Greek bank's branches. Design/methodology/approach – The sample consists of 458 branches of a Greek commercial bank, operating in 13 regions of Greece over the period 2002‐2005, a total of 1,795...