An analysis-form of soft systems methodology for information systems maintenance / Ivan Ka-Wa Lai, Joseph M. Mula -- Design science : a case study in information systems re-engineering / Raul Valverde, Mark Toleman, Aileen Cater-Steel -- Analyzing the use of information systems in logistics...

"This book provides an in-depth view into the critical contribution of IT service management to IT governance, and the strategic and tactical value provided by effective service management"--Provided by publisher.

Happiness at the workplace (HAW) has received growing scrutiny in the last two decades. However, little is known about the factors that determine this central organizational phenomenon. This study investigates the relationship between three organizational factors (high commitment human resources...

[Abstract]: The IT service management model represents a paradigm shift for IT organisations as it deemphasizes the management of IT assets and focuses on the provision of quality end-to-end IT services. This paper presents part of an in-depth study that examines the experience of a government...

Companies making large investments in information systems anticipate positive impacts on their organisation. Measuring information systems effectiveness or success has been an important criterion for practitioners and researchers in justifying the associated investment, both pre- and...

Service management standards such as the IT infrastructure library (ITIL), and now ISO/IEC 20000, provide guidance and tools for effective management and control of IT service delivery. These standards are of increasing importance to organisations around the globe so education about these...